Success Stories

Case Studies

UK Local Authority

A UK local authority- whose executive board had decided to 
outsource all their ICT services.

The Client

A UK local authority had set a long term strategy to deliver major public services by consolidating delivery through four departments:

  • Corporate and Community Services
  • Community health and care partnership (CHCP)
  • Education
  • Environment

The council had over 14 departments and various combined services partnerships with other local authorities that were to be reorganised over a long period of time.


The Challenge

To find out which ICT assets supported each of the existing council departments.

The decision had been taken by the council executive to outsource all of the ICT support staff to a third-party provider.

The new head of ICT had no baseline measure as to what ICT skills and capabilities were required to operate the existing departments or manage the external ICT services.

There was no ICT Asset Register or up-to-date system that could provide an accurate measure of software applications, desktop & server hardware or ICT human resource capabilities.


The Project

The project was to produce a set of OBASHI Business & IT diagrams (B&ITs) within a short timescale. The B&ITs would enable the ICT manager to state the case for a review of the proposed ICT outsourcing contract.

Phase one of the project involved interviewing each department manager and capturing their levels of understanding of both the ICT system and the asset base that supported their business processes.

This high level ownership, service and application information was captured by face to face interview. Our sketched diagrams and written notes were subsequently converted into formalised B&IT diagrams.

The B&IT diagrams formed the basis for discussions with “IT focused” employees who had specific domain knowledge in the application, hardware and network communication infrastructure layers.

OBASHI asset auditing software was used to create an Asset Register to compare and contrast against the B&IT diagrams. This gave a view of the accuracy and validity of the model, and allowed areas of inconsistency to be highlighted for review.

After further dialogue with ICT personnel and representatives from each department, adjustments and revisions were made to the B&IT diagrams.

The OBASHI documentation was finalised and used as the baseline for the executive presentation and business case.


Results

The IT department received a portfolio of the full suite of B&IT diagrams covering each department and geographic location.

They also received a bespoke baseline asset register application containing registers of: installed applications; hardware lists with machine specifications; infrastructure registers detailing network configurations spanning multiple sites.

OBASHI determined that the council had over 30% more assets than had been highlighted during the due diligence carried out by the proposed outsourcing company, on which their contract was based.

A report and presentation was generated for a specially convened council board meeting regarding the actual asset count and ICT HR capabilities.

As a result of the meeting the outsourcing contract was cancelled as the ‘out of scope costs’ to the council would have been prohibitive over the 10 year contract.

Download

UK Local Authority Case Study.pdf


Summary

  • A UK local authority set a long term strategy to deliver major public services by consolidating delivery through four depts
  • Council executive decided to outsource all of the ICT staff to a third-party provider
  • OBASHI B&IT diagrams created of current state of ICT assets
  • Clear and Simple communication
  • OBASHI asset auditing software was used to create an Asset Register to compare and contrast against the B&IT diagrams
  • OBASHI documentation used as the baseline for the executive presentation and business case.
  • Outsourcing contract was cancelled